Every Terra Allegoria bracelet is assembled by hand, to order, in Farnham, Surrey. What follows sets out how your bracelet reaches you, and how a return is handled if it must be one. It sits alongside your statutory rights and does not replace them.

Delivery

Where we ship. We currently ship within the United Kingdom only. International delivery will follow.

Making and dispatch. Because each bracelet is assembled to order, please allow 1–3 working days for it to leave the bench, unless the product page states otherwise. You will receive an email with your tracking number the moment it leaves Farnham.

Method and cost. UK delivery is by Royal Mail Tracked 48, and is complimentary on every order — there is nothing to add at checkout.

In transit. Royal Mail Tracked 48 typically arrives within 2–3 working days of dispatch. These times are estimates provided by Royal Mail and are not guaranteed.

Your address. Please make sure your delivery address is correct at checkout; we cannot be responsible for a bracelet sent to an address entered incorrectly. If a parcel is returned to us as undeliverable, we will write to arrange redelivery. Responsibility for the bracelet passes to you on delivery.

Returns

Your right to cancel. If you are a consumer in the United Kingdom, you may cancel your order within 14 days of receiving it, for any reason and without explanation, under the Consumer Contracts Regulations 2013. You then have a further 14 days to return the bracelet to us. It must come back unworn, in its original and saleable condition, with its packaging. Unless the bracelet is faulty, the cost of returning it is yours. We will refund the price of the bracelet, together with any standard delivery you originally paid, within 14 days of receiving it back — or of receiving proof that you have sent it, whichever is sooner.

A courtesy size exchange. Because a bracelet is a matter of fit, we offer one courtesy size exchange per order within 30 days of receipt, in addition to the right to cancel above. You cover the cost of returning the original; we cover the dispatch of the replacement. The bracelet must be unworn and in saleable condition.

If something is wrong

Faulty or misdescribed bracelets. If a bracelet arrives faulty, not as described, or not of satisfactory quality, you have rights under the Consumer Rights Act 2015. Our bracelets are strung on elastic cord, without clasps or fittings, so in practice a fault means the bracelet arrives damaged or not as described, or the cord fails soon after you receive it — a sign of how it was strung rather than of ordinary wear. Within 30 days of receipt you may reject it for a full refund; after that we will repair, replace or refund it. For anything faulty you pay nothing: we cover postage both ways, the return to us and the dispatch of any repair or replacement.

Restringing guarantee. Every bracelet carries a 365-day restringing guarantee from the date you receive it. If the cord fails under normal wear within that period, we will restring the bracelet at no charge; you cover only the postage to us. This is separate from a fault — it covers the ordinary wearing-out of the cord over time.

How to arrange a return

Please write to orders@terra-allegoria.co.uk with your order number (TA-…) and, for an exchange, the size you would like. We will confirm the next steps. Kindly do not send a bracelet back before contacting us. Returns come back to the studio: Foxhaven, Old Park Lane, Farnham, GU10 5AA, United Kingdom.

Please return bracelets using a tracked service and keep your proof of postage — until it reaches us, the bracelet remains your responsibility.

Refunds

Refunds are made to your original payment method. Card refunds usually appear within 5–10 working days of processing, depending on your bank.

What we cannot accept

We are unable to accept returns on gift cards.

Contact

Terra Allegoria is the trading name of Sergey Dziniruk, a sole trader based in Farnham, Surrey, United Kingdom.

Foxhaven, Old Park Lane, Farnham, GU10 5AA, United Kingdom
General enquiries: studio@terra-allegoria.co.uk
Orders and returns: orders@terra-allegoria.co.uk

We reply to messages within two working days.